PAYMENT

A 50% deposit will be required to secure a booking or order placed. This is to prevent people dropping out at the last minute without sufficient notice. This will cover the cost of any materials and staff time in the event of a last minute cancellation. We ask for the outstanding amount to be paid on collection.
The deposit is non-refundable in the event of absolute cancellation, but if you need to change the date or time of a booking or transfer the balance towards a different kind of casting then this is acceptable as long as you let us know one day in advance.

Payment methods

We accept cash, cheques (with a guarantee card) and most major credit/debit cards in store and on our website. If you are paying via the website we also accept paypal payments.
By ordering goods online, you are entering into a legally binding contract. This does not affect your consumer rights.

For people paying with gift vouchers, simply let us know at the time of booking and be sure to bring it along with you or we cannot complete the purchase. Gift vouchers are valid for 12 months (see back for date) they can be put towards the cost of anything we sell in store and unfortunately cannot be used on our website.

STUDIO HIRE

We ask for a 50% deposit to be payed in advance and the remaining balance to be paid in full on arrival. Failure to show for a booking will result in the loss of your deposit. Any time required to set up or take down must be included within the total session time.

We limit the number of persons in the studio per session to 10. (If more is required please contact us)

We require the hirer of the studio and their party to act sensible and responsible also respecting our building and equipment. Any studio damage or breakages caused by a member of the hiring party will be payable in full at the end of the session. The individual responsible for the booking will be accountable in this case. The studio and all equipment will be checked before and after any booking. The studio is STRICTLY no smoking.

Artmelt.com will not be held liable for any personal loss or accident caused by the hiring party. Any persons hiring the studio should have their own public liability insurance in place to cover themselves in the event of a loss or an accident.

DELIVERY

We aim to send all items ordered on the website within 5 days of purchase. If you require your purchase urgently please contact us and we will try our best to meet your requirements.
Delivery date of large, limited edition or commissioned items will vary depending on the piece , complexity, location of the client and time of year.

Although we have never missed an agreed deadline and will always endeavour to meet your requests. However we cannot be held liable for any lateness caused due to illness or other unavoidable events.

RETURNS

All items are carefully checked before dispatch. Occasionally, through no fault of our own, items may arrive damaged and we will make every effort to rectify the situation and do our very best to make sure you are fully satisfied with your purchase.
If goods are damaged in transit please sign the carriers delivery note as damaged and let us know within 3 days so we can carry out the correct proceedings. Please keep all packaging and item/s as untouched as possible for examination.

Returns on commissioned pieces are only accepted if there is a significant flaw. In wich case we will offer to repair the flaw and if that proves unsatisfactory we can offer a full or partial refund depending on circumstances. (please note that for life casting minor flaws, such as air bubbles and variations in colour, will not be regarded as legitimate reasons for return as they are a natural part of the Life casting process)

Care must be taken to ensure the returned products are packaged well to avoid damage or loss of parts in transit. Products returned which cannot be re-sold as new due to wear and tear may be subject to a reduction in the refund.